The Challenge
With success of Teladoc, Doctor on Demand and other telehealth solutions once could imagine the market for such technologies has reached saturation point in North America. However, with the advent of telehealth solutions in emerging markets such as the Middle East, the sky is the limit. Health at Hand aims to be the region's first video consultation platform connecting patients to high quality physicians. The ambitious platform includes:
Mobile apps for patients to create their health profiles, request video consultations, view appoinment reports
Desktop apps for doctors to schedule their virtual clinic hours and perform video consultations and create appointment reports
The Solution
As UX designer and part of the core team, it was important for me to establish a design-first, iterative approach to product development. This included:
Meeting with stakeholders, design workshops similar to Google's Design Sprint
Creating mockups and prototypes that are tested internally and externally with target users
Creating flowcharts, diagrams, user feedback and requirement documents for the development team
Collaborating with developers to align with iOS and Material design guidelines as well as improve user experience
My Toolbox
Design
Design workshops to brainstorm and prototype
Sketch
Invision prototyping
Guerilla usability testing (quantitative and qualitative)
Zeplin.io
Adobe Illustrator
Adobe Indesign
Gitlab
